Making a purchase
Shipping and handling
Broken or Faulty Goods
Credit card security |
Medical device |
How PainSolv works
Making a purchase back to top
There are different methods.
ONLINE - use our secure site to pay with credit/debit card
BY PHONE - from 7am until 10pm which includes evenings, weekends and Bank Holidays. There is a Freephone number for your UK callers. You will normally speak to a person not an exchange. If we are unable to answer the phone and you wish to leave a message we will respond as soon as possible.
FAX or POST - You can print off an order form to either fax to us or send by post.
EMAIL - You can email us with you name and order details and we will telephone you back.
For the purchase of products we accept most credit cards including Visa, Mastercard, Maestro, Solo, Electron, American Express. Occasionally if suppying outside of the UK it may not be possible to accept local debit or Electron cards.
You can also pay by cheque, money order or postal order although full title to the goods do not pass to the purchaser until such cheques have been cleared.
We do not charge for any item until it is ready to ship. Backordered items are not charged until just before they are shipped. You may send your credit card information via phone, fax, post. or via our secure online ordering system.
Shipping and Handling back to top
Subject to satisfactory payment clearance, orders received by 1p.m. on a working day will normally be dispatched for delivery on 1 48 hour delivery service (Monday to Friday) although at peak times such as Christmas they may be delays. You can order a 24-hour service for an additional £6
For your security, our payment clearance system has a number of built in precautions against fraudulent use of stolen or 'borrowed' cards.
You can help us to clear payment quickly by:
Please note that we are unable to accept payment by combining two cards to make one purchase.
Carriage back to top
Most hardware products in this web site are packed and delivered for a charge which is clearly marked on our web site before you actually pay. The costs will depend on the size and weight.
Some items in our catalogue/website will be sold including carriage. These will be clearly shown.
For more than one item there will normally be an additional standard charge unless we are able to pack a smaller item inside the package of a larger one and then only one shipping charge will apply.
Please note - the couriers do NOT collect on Saturday, Sunday or Bank Holidays.
The final price that you will see on our secure order page will include carriage.
Important note - we do not charge extra for mainland Northern Ireland Scottish addresses or offshore islands of the UK although delivery times are normally longer. We can also supply to BFPO addresses and will advise on carriage charges on request.
For carriage charges to Europe and worldwide please telephone 01704 500505 from the UK or +44 1704 500505 from overseas for rates
Delivery schedule back to top
Subject to satisfactory payment clearance and stock availablility orders received by 1p.m. on a working day will normally be dispatched that same day for delivery within 48 hours (Monday to Friday).
Orders placed on a Friday after 1pm will not be dispatched until the next Monday. Deliveries can take an extra day or so to remote parts of the UK mainland and to Northern Ireland.
Broken or faulty goods back to topThe Sad Light Hire Company makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged or faulty, customers should contact Customer Services within a reasonable time of receipt to report the problem. You will then be given instructions for determining the nature of your complaint. Please do NOT simply return such goods as they will not be accepted
Back orders back to top
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
The Sad Light Hire Company Limited can accept no responsibility or consequential liability for items which arrive later than stated.
Delivery time can be anytime from 8.00am until 7pm Monday to Friday but cannot be guaranteed.
Packages sent out require a signature and therefore we suggest that if you are going out that you let us know before your package is shipped and provide an alternative delivery address such as a neighbour.
If you give us an alternative delivery address after the package(s) have been shipped you may be charged an additional re-direction charge.
More specific delivery times such as a morning, afternoon, Saturday morning etc can be obtained at a supplemental charge.
Guarantee back to top
All products supplied are covered by the manufacturers' warranty which is 12 months months.
Guarantees do not cover goods which have become faulty as the result of misuse or mishandling. We honour and will continue to honour all relevant legislation in respect of goods supplied to you.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We are registered under the Data Protection Act.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not pass any of your details email to any other trader or organization. We will give you the chance to refuse any marketing email from us in the future if you inform us at the time of placing any order.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If you have any questions/comments about privacy, you should email us. The named person in our company responsible for security is Philip Bunting. You can e-mail him at email@example.com
Data collected by this site is used to:
a. Take and fulfill customer orders
Returns policy back to top
All products supplied are covered by a manufacturer's warranty, which is normally for a minimum of one year, but may be longer. The documentation sent with the product will tell you all you need to know. If you wish, you may purchase an extended warranty from us at an attractive price.
In the unlikely event that you receive incorrect or faulty goods, please contact us at the address shown at the bottom of this document or telephone 01704 500505 between 9.00 am and 5.30pm, Monday to Friday.
Reaching us back to top
Trading and registered office address:
The Sad Light Hire Company Limited
Tel 01704 530919
Outside of these hours you can leave a message on our answerphone (01704 501363) and we will call you back as soon as possible.
Contact person for any queries regarding delivery and or payment is Mrs Beverley Bunting
Cancellation back to top
Under the new Consumer Protection (Distance Selling) You have the right to cancel the contract. In order to cancel the contract, you must return the goods within 7 days of the date that the goods are delivered, unopened and in perfect condition and pay the cost of returning the goods. In case of cancellation, we must return your payment within 30 days of the cancellation. Please note that we do not operate a collection service for goods if you simply change your mind.
Credit card security back to top
Cookies are not used in any way that abuses your privacy or security.
Information about you and your chosen purchase is collected only after you have transferred to the secure server and then only if and when you choose to complete the purchase by clicking the 'submit order' button.
Your security is protected by secure socket layer (SSL). This means that the data you transfer is encrypted and cannot be seen by others as it is transferred to the secure server. This protocol has been approved by the Internet Engineering Task Force (IETF) as a standard.
The information collected comprises only that essential to processing your order, namely details of your purchase, your name, address, telephone numbers, email address and card details. The information is stored on the secure server, password protected, viewed through SSL by our mail order administrator to collect the order information, then deleted. The contents of our site are protected by password and cannot be interfered with.
The named person in our company responsible for security is Philip Bunting.
If you have any queries about security, please e-mail firstname.lastname@example.org
Medical disclaimer back to top
The Sad Light Hire Company Limited or any of it's representatives are not able to determine who should receive treatment with any of its products nor take any responsibility for any adverse effects resulting from the use of any of our products. You are strongly advised to consult your general practitioner if you are unsure.
Statutory rights back to top
All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights.
Under UK Law these include the following:
Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Where faulty goods are returned the refurbishment charge, and/or delivery charges cannot be deducted from the consumers' refund.
VAT exemption back to topVAT exemption applies to:
NOTE: the item purchased must relate to the specific disability.
Chronic pain is classified as being disabling.
Claiming Exemption is easy:
If you choose the zero-rated option we will send you a form which will need to be completed and returned with 7 days otherwise you will be charged VAT at the appropriate rate.
Exemption is activated by signing and returning the form we have sent you.
No other proof is required, but fraudulent claims could be checked and could constitute an offence. This form can be signed by the person themselves, a guardian, a carer, a parent or a representative.
An example of a fraudulent claim might be for example if a lightbox was purchased as a colour lamp for art work- this would not be a zero-rated supply.
Detailed information is available from the Customs and Excise website
Items for use in an institution, or if you are re-selling the goods are not eligible for zero-rating.